Shipping & returns

Last updated 2 November 2026

Where we ship

We currently ship to addresses within Australia, including PO Boxes and parcel lockers. We don't ship internationally yet, but we'd love to one day.

Shipping costs

• Orders under $299: $15 flat rate, Australia-wide.
• Orders over $299: free shipping.

The shipping cost is shown in your bag and again at checkout before you pay. All prices are in Australian dollars and include GST.

When your order will arrive

We pack and send orders within 2 to 3 business days. Orders go out with Australia Post tracking, and most arrive 3 to 9 business days after dispatch, depending on where you are. Regional and remote areas can take a little longer. Delivery dates shown on the site are estimates, not guarantees.

You'll get an email with your tracking number as soon as your order is on its way.

Lost or damaged parcels

If your parcel hasn't arrived within the estimated time, or arrives damaged, send us a note through the contact form with your order details and a photo of any damage. We'll work with Australia Post to sort it out and make it right.

Change of mind returns

If you change your mind, you can return items within 30 days of delivery as long as they are unused, unwashed and in their original condition and packaging.

• Send us a note through the contact form first so we can give you the return address.
• Return postage for change of mind is paid by you. We recommend a tracked service.
• Once we receive and check the item, we refund the item price to your original payment method, usually within 5 business days. Original shipping costs are not refunded for change of mind.

For hygiene and safety reasons we can't accept change of mind returns on opened tea or food items, earrings, or anything that has been personalised or made to order. This doesn't affect your rights if an item is faulty.

Faulty, damaged or incorrect items

If something arrives faulty, damaged or isn't what you ordered, we'll fix it. Contact us within a reasonable time with your order details and photos, and we'll offer a replacement, repair or refund, and cover the return postage.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Handmade pieces

Many of our pieces are made by hand, so small variations in colour, weave and size are part of their character and aren't considered faults. Colours can also look a little different on different screens.

Exchanges

The quickest way to swap a colour or size is to return the original item and place a new order. If you'd like help, just ask.